Shipping policy

Shipping & Delivery Policy

Family Media Transfer is a media digitization studio based in Minneapolis, Minnesota. Because we work with your original tapes, film, photos and audio, shipping happens in three stages: getting your media to us, delivering your finished digital files, and returning your originals to you.

1. Getting your media to us

You choose one of three options at checkout:

  • Order a Family Memory Kit. We mail you a protective shipping kit with everything you need. Pack your items, seal it, and send it back to us. Kits are available in 2-item, 10-item, 20-item and 40-item sizes.
  • Ship your media to us yourself. Send your items to: Family Media Transfer, 2801 Hennepin Ave S, PMB 565, Minneapolis, MN 55408. We strongly recommend a tracked and insured shipping service. You are responsible for packaging your originals securely and for the cost of sending them to us.
  • Drop off in person in the Twin Cities. Free drop-off is available at our partner locations: Groth Music in Bloomington, Down in the Valley in Golden Valley, Prairie View Framing & Home Decor, and Stellar Handcrafted Goods. Select your drop-off location at checkout.

2. Turnaround time

Standard turnaround is approximately 3 weeks from the day your media arrives at our studio. Expedited and rush turnaround options are available at checkout for orders that need to be finished sooner. Large or complex projects may take longer, and we will let you know if that is the case with your order.

3. How your digital files are delivered

Digital delivery is always free. When your project is complete we email you a secure cloud download link containing your finished files. We recommend downloading your files and backing them up in more than one place as soon as you receive the link.

Physical backups are optional add-ons and can be included with any order:

  • USB flash drive containing your digitized files
  • DVD-R copies of your video transfers

Physical backups ship within the United States by standard mail once your project is complete.

4. Return of your original media

Your originals always come back to you. Unless you tell us otherwise, we return your original tapes, film, photos and audio by mail to the shipping address on your order after your project is finished. If you dropped your media off in person, contact us and we will arrange either a mail return or a pickup.

5. Where we ship

We accept media from customers throughout the United States and ship digital files worldwide. If you are outside the United States and would like to send us media, please email us first at contact@familymediatransfer.com so we can walk you through it.

6. Delays, damage and lost shipments

We cannot control carrier delays, damage or loss that happens in transit, which is why we recommend tracked and insured shipping for irreplaceable media. If a shipment appears to be lost or delayed, contact us right away and we will help you trace it.

Questions?

Email contact@familymediatransfer.com or call 612-649-4707. We are happy to talk through the best way to get your memories to us safely.