How to order

From closet to digital, step by step

Start with rough counts. We identify your media, check its condition and confirm the details with you when it arrives.

Family Memory Transfer - Mail in Kit

How it works

Four steps, and we do three of them

You tell us roughly what you have. Everything after that is on us.

  1. Build your order online

    Pick the formats you have and give rough counts. If you do not know what is in the box, choose "I am not sure what I have" and we will identify it.

  2. We take it from here
  3. Get it to us

    Choose local drop-off, ship your own box, or order a mail-in kit. The kit includes a padded box, protective bags and a prepaid return label, delivered in 2–3 days.

  4. We check your media and get to work

    Payment is collected when you place your order. We recount your media on arrival and may adjust your invoice if the actual count differs.

  5. Everything comes back

    Digital files by private link, your originals returned, and a physical drive if you asked for one.

Inside our Minneapolis shop

Care at every step of the transfer.

Your collection stays personal, from the first conversation to the files you receive.

Speak with the people doing the work

An owner or technician helps you plan the project and answers questions along the way. You can talk through an unfamiliar format or explain what matters most in your collection.

Inspection before playback

We check the media and its condition before it goes into a machine. If a repair or extra preparation is needed, we explain the options and get your approval first.

The right equipment, carefully maintained

We use professional equipment suited to each format, with clean playback paths and careful setup. That helps protect the originals and capture the picture or sound they contain.

Files you can keep and share

Free digital delivery is included with every project. You receive a private download link and your originals back. Add a physical drive if you would like a separate copy.

Need something corrected? You can request a quality correction at any time during or after your order.

Less than you think

What you do not have to do

Most of the friction people expect from this simply is not part of it.

No sorting or labeling

Send the shoebox as it is. Mixed formats in one box are welcome and actually cheaper.

No guessing at format names

If you cannot identify something, send a photo or just include it. We will name it.

Review your estimate before paying

Review your estimate and pay when you place your order. We check the actual count on arrival and explain any invoice adjustment.

Questions

Ordering, answered

If yours is not here, call or text (612) 649-4707 and a real person will answer.

Ask us anything
How does the mail-in kit work?

Choose “Send me a mail-in kit” in the order builder. Your padded box, protective bags and prepaid return label arrive in 2–3 days. Pack your media, seal the box and use the included label to send it back. We email you when it arrives.

The kit is $9.99 for orders up to $250 and $17.99 above $250. Your digital files arrive by private download link, and your originals are returned unless you choose otherwise.

How accurate do my counts need to be?

Rough counts are fine. You pay based on the order you place. We recount everything on arrival, and your invoice may be adjusted if the actual count differs.

Can I add more after I have ordered?

Yes. Call or text and we will add it to the same project, which usually pushes you further into the volume discount.

How do I track progress?

You get an email when your box arrives, when work begins, and when files are ready. Text if you want an update in between.

Ready when you are

Start with one box. You can always send more.

Build an estimate from your formats and rough counts, then pay when you place your order. Your invoice may be adjusted if the actual media count differs.

Call or text, a real person answers, usually John.

Drop off in person

  • Groth Music Bloomington · 8056 Nicollet Ave
  • Down in The Valley Golden Valley · 8020 Olson Mem Hwy
  • Prairie View Framing & Home Eden Prairie · 942 Prairie Center Dr
  • Steller Handcrafted Goods Minneapolis (NE) · 1121 Jackson St NE, Suite 143
  • Down In The Valley Maple Grove · 13633 Grove Dr
  • Music Connection Forest Lake · 77 8th Ave SW