The Family Memory Kit

The Family Memory Kit delivers better value with less work. Instead of the a la carte option where you choose individual services and arrange your own shipping, you get built in bulk discounts and a sturdy padded box sent to your door. Fill it with any of the 17+ formats we accept, use the included packing materials, apply the prepaid return label, and drop it off. Your memories travel securely, and our team handles the rest.

The Easiest & Safest Way to Preserve Your Families Legacy

  • Designed for Safe Shipping

    We send you a sturdy, padded box with all the materials you need to keep your items secure during transit.

  • No Label Hunting or Extra Trips

    Your box includes a pre-paid return label, so you can skip the hassle of buying postage or printing anything yourself.

  • Unsorted? Unlabeled? No Problem

    Don’t worry if you’re unsure what formats you have. Just pack everything up and we’ll take care of the sorting.

  • Simple, Stress-Free Convenience

    Our custom box saves you time and effort. Just pack, seal, and drop it off—we’ll handle the rest.

Common Memory Kit Related Questions

What’s included in the Family Memory Kit?

A sturdy, pre-padded shipping box, protective packing materials, a prepaid return label and a simple packing guide.

Which media formats can I send?

For Video: VHS, VHS-C, MiniDV, Hi8, Digital8, Betacam, DVCPro, and U-matic.

For Audio: Cassette tapes, reel-to-reel audio, Microcassettes, MiniDiscs, DAT and ADAT.

For Film: 8 & 16mm from 3"-16" reel size

For Photos: Photos, Negatives, and Slides of various size

If you are unsure of what format you may have, please contact us! We are happy to help.

How much can the box hold, and what happens if I have more than fits?

Each kit size is optimized to fit common arrangements. If your items do not fit, you are welcome to use the pre-paid label provided on a larger box.

How does pricing work and how are bulk discounts applied?

Discounting is baked into the pricing of our kit tiers and includes the convenience of a pre-paid box and label.

Is shipping both ways included, and is my package insured?

Yes—prepaid, trackable shipping both ways is included. Basic carrier coverage is provided; optional declared-value coverage is available if you’d like extra protection.

How do I pack my items safely using the materials provided?

Group like items, cushion with the provided padding (no loose-packed stacks), fill empty spaces to prevent shifting, seal the box, apply the prepaid label, and drop off with the carrier.

Are my tapes safe in the mail?

Yes, these media formats especially with casing are very durable and safe to ship.
We offer a secure shipping kit option and handle all media with care. If you're local, you can also drop off at Groth Music in Bloomington, MN.

What’s the typical turnaround time, and are rush options available?

Most kits are completed in 3–4 weeks from check-in, depending on volume and formats. Expedited and rush upgrades are available if you need a faster timeline.

In what digital formats will I receive my files, and how are they delivered (USB, download, cloud)?

Video as MP4, photos as JPEG (TIFF available by request), and audio as WAV/MP3. Delivery via secure download link; add a labeled USB drive if you prefer a physical copy.

Is the original media returned to me?

Yes! All of your tapes are safely returned after we digitize them. We treat your memories with care every step of the way.

Can you fix broken tapes?

Absolutely. We offer $15 tape repairs (like broken casing or snapped film). If your tape needs extensive restoration, we’ll let you know before proceeding.