Twin Cities

Drop-off locations in the Twin Cities

Family Media Transfer has six drop-off counters for VHS tapes, photos, slides, film reels and audio: Bloomington, Golden Valley, Eden Prairie, Northeast Minneapolis, Maple Grove and Forest Lake. Choose a counter below for its address, hours and our Google listing.

Entrance to Down in The Valley, a Family Media Transfer drop-off counter in Golden Valley
  • Check each counter’s hours
  • Originals always returned
  • Free, drop-off costs nothing

Drop-off counters

Where to find us

All six counters are inside local businesses we work with. Hand your box to anyone at the counter and they will log it for us. We collect from every counter within the week, and you get an email the day yours reaches our Minneapolis shop.

Groth Music

Family Media Transfer drop-off

Bloomington

8056 Nicollet Ave, Bloomington, MN 55420
Mon to Thu
10am, 6pm
Fri to Sat
10am, 5pm
Sun
Closed

Down in The Valley

Family Media Transfer drop-off

Golden Valley

8020 Olson Mem Hwy, Golden Valley, MN 55427
Mon to Sat
10am, 8pm
Sun
10am, 6pm

Prairie View Framing & Home

Family Media Transfer drop-off

Eden Prairie

942 Prairie Center Dr, Eden Prairie, MN 55344
Mon to Fri
10am, 6pm
Sat
10am, 3pm
Sun
Closed

Steller Handcrafted Goods

Family Media Transfer drop-off

Minneapolis (NE)

Waterbury Building, 1121 Jackson St NE Suite 143, Minneapolis, MN 55413
Mon & Sat
10am, 3pm
Other times
By appointment

Inside the Waterbury Building, suite 143.

Down In The Valley

Family Media Transfer drop-off

Maple Grove

13633 Grove Dr, Maple Grove, MN 55369
Mon to Sat
10am, 8pm
Sun
Closed

Music Connection

Family Media Transfer drop-off

Forest Lake

77 8th Ave SW, Forest Lake, MN 55025
Mon to Fri
10am, 7pm
Sat
10am, 5pm
Sun
Closed

Visit during the hours listed above. Steller accepts walk-ins on Monday and Saturday, 10am to 3pm; other times are by appointment. Starting your estimate online helps us prepare for your collection.

How it works

What happens when you walk in

The whole thing takes about two minutes at the counter.

Get my estimate
  1. Order online first

    Build your order so we know roughly what is coming. It takes two minutes and it is what lets us confirm the price before we start.

  2. We take it from here
  3. Bring your box in

    Any box, any condition. You do not need to sort, label or count anything, that is our job.

  4. We collect and log it

    We collect from each counter within the week. You get an email the day your box reaches our Minneapolis shop, with a recount and confirmed price if anything differs.

  5. We post it all back

    Your originals come back to you by post, together with the finished drive.

What families say

They already trusted us with the only copy.

I feel so lucky to have found this company! I wish we had more media to send because it was such a positive experience, something that seems so rare in business anymore. We were in communication with John throughout the process and start to finish I was so happy to come across Family Media Transfer.
Jordan Baker Google review
John was incredible to work with as he helped me sort through literally hundreds of cassette tapes containing my father’s old sermons and recordings. From the very beginning, he was communicative, professional, friendly, and genuinely cared about the importance of what was on those tapes.
Drew Bendell Google review
Wow! This service/company is amazing. I found these family tapes from the late 90s/early 2000s that were from an old handheld tape recorder. I tried to watch them on the recorder and hooked up to TV and it worked once, and then it didn't. I thought they were broken for good.
Emma Lee Google review
I had an excellent experience with Family Media Transfer. I had several 8mm films digitized, and thanks to their work I’ve been able to watch and relive childhood memories that I otherwise wouldn’t have been able to enjoy without the proper equipment. Seeing these moments again has been truly priceless.
Pam Baker Google review
We recently worked with the team (John and Nick) at Family Media Transfer to digitize our Wedding photos from the late 1990's. We dropped off our negatives to a drop off site, they were picked up quickly, and in a matter of days, the project was done and all the images were in the cloud in a very organized format, labeled consistent with how we dropped them off. Two digital formats were provided.
Michael Google review
John Heinen, Founder/Producer of Family Media was a delight to work with. We gave him bags of DVDs, CDs, vintage video tapes, audio tapes, photo chips and he was able to convert all the various types of media into wonderful viewable movies/audios that we are now able to enjoy again after many decades. He delivers what he promises, on a timely basis. We are extremely pleased!
Linda Google review
I couldn’t be more impressed with the exceptional work this family owned company delivered. From start to finish, the entire process was handled with professionalism, efficiency, and incredible attention to detail. Every step was clearly communicated, timelines were respected.
Diana Parra Google review
From start to finish I cannot say enough about how much I would trust John and Family Media with our treasured memories. Communication was always stellar throughout the process and we are just delighted with the finished product! Being able to hear an old audio 1/4” reel tape of our parents 1955 wedding!! Such a gift! We will absolutely use John and team again!
Margaret Shoemaker Google review
Can't say enough about how great my experience was with Family Transfer Media. They transferred 3 Super 8mm films from the 1970s and did a super job. Received the link with the videos within 3 days and it was super easy to download and share. And my films arrived back home safe and sound a few days later in the mail. Highly recommend!
sean healey Google review
I recommend A440 Studios for film and video digital transfers. I had a mix of old media that I wanted to convert, and my previous experience with A440 doing a promotional video for a nonprofit organization gave me confidence they'd do well with the media conversions. And so they did! Thanks John and Nick, keep em flyin'!
Mark Thornsjo Google review
Family Media Transfer is incredible! They helped my family convert 20 year old family tapes for a Christmas present, and they not only had excellent turnaround time, but gave us childhood memories to watch with clear visual and audio. Thanks to them we have these memories to look back on for a lifetime!
Bennett Oelkers Google review
I've had direct business contact with the staff at Family Media Transfer and they do not disappoint! All of my projects have been dealt with professionally and the personnel were great, not missing any detail of audio or video and always taking my viewpoint into account.
Joan Schubert Google review
We are so glad we found family media transfer! The cost was much less than other companies and they were great to work with. Pick up and drop off was done personally by John H. and he was so helpful and accommodating! We highly recommend this company.
Judy Madsen Google review
I sent in a cassette tape that had been broken in my cassette player. They were able to successfully repair it and convert the contents to MP3. My tapes were over 30 years old, and contained sentimental family memories. Thank you!
Laura Graber Google review
The Family Media Transfer team did a great job with my family memories, turning old DVDs into consolidated thumb drives for the whole family. It was fast and easy and they helped me with several questions. Highly recommend!
Ann Page Google review
I am very pleased with the personal, prompt service I received from Family Media Transfer. I would recommend for anyone looking for assistance with old photos to transfer to digital. Great job!
Claudia Nixon Google review
I found how to do this. Great work. The DVDs came out great. I'm sure I'll have them for a long time. I'll refer you to my friends if they need some work done. Thank you, John Tibbits
John Tibbits Google review
Great work. John and Nick went above and beyond the call of duty. Our transfers were organized, high quality and on time...all within our budget. Thanks for a great job!!
Paul Lemenager Google review
Had a 40-year old VHS tape needing to be converted to digital and was quite happy with the result. Great service and fair pricing too. Highly recommend this provider.
Dennis Shostak Google review
My family was blown away by the quality and the cost to digitize all our old movies and photos. I would highly recommend Family Media!!! Thank U again!!!
Mark Boldt Google review
John and his crew do fabulous work. They deliver high quality results and are laid back and easy to work with. I was very satisfied. Highly recommended!
Jeff Perry / Sonic Dream Music Google review
The guys were very professional, friendly and finished 14 of my tape in a timely manner. My early 1990’s pictures turned out great, I love seeing them.
Cindy Grisco Google review
Great work!! Nice to finally have that old media in a more secure and usable medium. Thanks Nic and John.
Dave Larsen Google review
Very satisfied with this company of high integrity. I would definitely recommend them.
David King Google review
Really quick, truly excellent customer service and communication!
sathert Google review
Very prompt, high quality digitalization of my old slides.
Pieter Visscher Google review
Read all reviews

Common questions

Dropping off, answered

If yours is not here, call or text (612) 649-4707 and a real person will answer.

Ask us anything
What can I bring to a Family Media Transfer drop-off location?

Bring your VHS and camcorder tapes, photos, slides and negatives, 8mm and Super 8 film reels, or audio cassettes and reels. Mixed collections can go into the same order. The counters receive your media; our Minneapolis team performs the digitizing. For unusual formats or damaged media, contact us before visiting.

I do not live in the Twin Cities. Can I still use you?

Yes, and most of our customers are not local. We post you a padded box with protective bags and a prepaid return label, so nothing has to be bought at the post office. Pack it, hand it to any USPS carrier, and it comes back to us. See what is in the mail-in kit, or start an estimate and choose it at the delivery step.

Do I need an appointment?

No. Visit any of the six counters during the store hours listed above. The one exception is Steller Handcrafted Goods in Northeast Minneapolis, which takes walk-ins on Monday and Saturday, 10am to 3pm; other times there are by appointment.

Do I have to order online first?

It helps a lot, but it is not required. Ordering first means we already know roughly what is coming and can confirm your price faster. If you just turn up with a box, that works too.

How do I get my originals back?

We post everything back to you, your originals and the finished drive together. There is nothing to collect from the counter.

What does local drop-off cost?

There is no fee to leave your media at a drop-off counter. Digitizing, optional drives and applicable return shipping are priced separately in your order. Compare services and prices, then build an estimate for your collection and delivery options.