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Yes — always. Every original tape, reel, photo, or slide is safely returned to you along with your digital files. Returning your originals is guaranteed, not optional.

You'll receive a secure private download link by email as soon as your order is complete. No account or app required — just click the link and your files are there. A USB drive can also be added to any order for an additional fee.

No minimum order. You can order a single item or dozens — order exactly what you need.

Yes. Your private download folder is accessible as soon as we send the link, so you can view and download your files immediately — no account or sign-in needed.

Yes. Basic repairs — such as a broken casing or snapped tape — are available as a $15 add-on. We'll always contact you first if the damage is extensive.

Yes. Most tape and film formats are quite durable in their casings and ship safely with standard packaging. We recommend padding fragile items like film reels. Memory Kit orders include packaging materials.

Visit our Services page to order by format, or choose a Family Memory Kit to bundle your media and save. After checkout, ship your media to us or drop off at one of our 4 Twin Cities locations.

We accept VHS · VHS-C · Hi8 · MiniDV · Digital8 · Betacam · DVCPro · DVCAM · and U-matic. Not sure what format you have? Reach out and we'll help identify it.

All video transfers are delivered as MP4 files — universally compatible with computers, phones, and smart TVs, and easy to share with family.

We digitize at high quality and apply light color correction. We don't offer frame-by-frame remastering, but the result is a clean and watchable digital file that preserves the original footage.

Most video orders are completed within 2–3 weeks after we receive your media.

We accept cassette tapes · reel-to-reel · Microcassettes · MiniDiscs · DAT · ADAT · 1/4 Inch Audio Tape · and 2 Inch Audio Tape.

Audio is delivered as high-quality MP3 files. WAV files are available upon request at no extra charge.

Yes — if tracks are clearly distinguishable we can split them as a $15 edit add-on. Otherwise audio is delivered as a continuous file.

Light audio cleanup — including noise reduction and level balancing — is included with every order. Full restoration is available upon request.

Most audio orders are completed within 2–3 weeks after we receive your tapes.

We accept Regular 8mm and Super 8 film reels — both silent and sound formats. Not sure which you have? Send us a photo and we'll identify it.

Yes. Every reel is carefully cleaned and inspected before transfer to ensure the best possible result.

Basic exposure and color adjustments are included. Advanced editing and restoration are available as add-ons.

Minor damage and mold handling is available for a $15 add-on fee. For severely damaged reels we'll contact you for approval before proceeding.

Film orders typically take 3–4 weeks depending on volume and condition.

We scan printed photos (3x3 up to 8x10) · photo albums · 35mm slides · and film negatives (35mm and medium format).

Standard scans are done at 300 DPI — great for viewing and sharing. High-resolution scanning up to 2400 DPI is available for prints and up to 4800 DPI for slides and negatives.

Absolutely. We handle all image formats together in one order — no need to separate them.

All images are scanned in full with careful cropping and rotation. We apply light brightness and contrast adjustments for clarity.

We carefully attempt separation and scanning. For fragile or severely damaged items please contact us before sending so we can advise on the best approach.

We accept Betacam · U-matic · DVCAM · DVCPro · ADAT · DAT · 1/4 Inch Audio Tape · and 2 Inch Audio Tape. If you're unsure whether your format qualifies, contact us and we'll let you know.

Professional format pricing varies by format and tape length. Visit our Professional Formats collection for current pricing or reach out for a custom quote.

Video professional formats are delivered as MP4. Audio professional formats (ADAT, DAT, reel-to-reel) are delivered as MP3 or WAV upon request.