Talk to a person

Your originals always come back. Everything is digitized by hand in our own Minneapolis shop, never shipped to a central facility in another state, and never fed through a bulk machine. If something arrives already damaged we stop, tell you what we found, and wait for your go-ahead before anything is repaired or charged. If you would rather not post anything at all, you can hand your box to a person at one of six Twin Cities counters.

Text (612) 649-4707. It reaches the same people as the phone and you will usually hear back within the hour during business days.

We work out of a Minneapolis facility rather than a retail storefront, so drop-offs go through our six partner counters. If you have a large or fragile collection, call and we will arrange something directly.

Payment is collected when you place your order. We recount your media on arrival and may adjust your invoice if the actual count differs.

If a tape needs a repair or your project needs additional work, we explain the options and get your approval before doing that work.

For larger Twin Cities collections, often yes. Call and ask, it comes up more than you would think.

You can request a quality correction at any time during or after your order. There is no deadline for making a request. Email contact@familymediatransfer.com or call (612) 649-4707 and tell us what needs attention.