Get in Touch with Us

We’re based in Minneapolis, Minnesota and are here to help with any questions, concerns, or feedback you may have. Please fill out the form below, and one of our team will get back to you within 24 hours.

You can also call us at 601-228-2920

Common Video Related Questions

What types of video tapes do you convert?

We convert VHS, VHS-C, MiniDV, Hi8, Digital8, Betacam, DVCPro, and U-matic. If you’re unsure about your format, just send us a photo or ask—we’re happy to help identify it!

What format will I receive my digital files in?

We deliver your videos as MP4 files, which are universally compatible with most devices and easy to share. You’ll get access via Dropbox, and you can also request a USB copy.

Is the original media returned to me?

Yes! All of your tapes are safely returned after we digitize them. We treat your memories with care every step of the way.

Can you fix broken tapes?

Absolutely. We offer $15 tape repairs (like broken casing or snapped film). If your tape needs extensive restoration, we’ll let you know before proceeding.

How long does the transfer process take?

Most orders are completed within 2–3 weeks after we receive your media. Larger or more complex orders may take a bit longer.

Is the video quality improved during the transfer?

We digitize in high quality and do light correction to optimize playback, but we don’t offer full restoration (like frame-by-frame remastering). What you see is a faithful transfer of the original.

Are my tapes safe in the mail?

Yes, these media formats especially with casing are very durable and safe to ship.
We offer a secure shipping kit option and handle all media with care. If you're local, you can also drop off at Groth Music in Bloomington, MN.

What if I only have a few tapes?

No problem! You can order a la carte with no minimums. Choose the "Video Transfer" collection and select only what you need.

Can I preview my files online before receiving them?

Yes! Your Dropbox folder will include your digitized files, and you’ll receive a notification via email once they’re ready to view.

How do I place an order?

Visit our website, choose a custom box kit or a la carte service, and follow the steps to ship or drop off your media.

Common Audio Related Questions

What audio formats can you convert?

We convert cassette tapes, reel-to-reel audio, Microcassettes, MiniDiscs, DAT and ADAT. Not sure what you have? Send us a photo—we'll identify it for you.

What digital format will I receive?

You'll receive high-quality MP3 files. WAV files are also available upon request. All files are easy to play, download, and share.

Can you separate individual tracks?

Yes, we can separate songs or recordings into individual tracks if clearly distinguishable. It is a 15$ edit request add-on. Otherwise, tapes are digitized as continuous files by default.

Will the audio be cleaned up or enhanced?

We apply light audio cleanup—like noise reduction or level balancing for clarity. Full audio restoration is not included but may be available on request.

Do you return the original tapes?

Yes, all original audio tapes and reels are safely returned along with your digital files.

Can you fix a broken or jammed cassette?

Absolutely. We offer basic cassette repairs as a $15 add-on. We’ll contact you if the damage is extensive.

How do I get my files?

You’ll receive an email with a Dropbox link to your files. We can also send a USB drive if you prefer.

How long does the process take?

Most audio orders are completed in 2–3 weeks. Larger orders may take slightly longer.

Is it okay to send in blank tapes?

Yes! We’ll only digitize tapes that contain audio and you won’t be charged for blanks. If unsure, we can check them for you.

How do I order?

Choose a custom box kit or order a la carte through our Audio Transfer collection. Ship your media or drop it off locally in Bloomington, MN.

Common Film Related Questions

What types of film reels do you convert?

We transfer Regular 8mm, Super 8, and 16mm film reels. Both silent and sound formats are accepted.

Can you tell what type of film I have?

Yes! If you’re unsure whether your reels are 8mm, Super 8, or 16mm, send us a photo—we’ll identify them for you.

What digital format will I receive?

Your film will be converted into high-resolution MP4 video files, perfect for viewing, editing, and sharing.

Do you clean the film before converting?

Yes. We carefully clean, inspect, and prep your film before the transfer to ensure the best quality possible.

Will the film be color corrected or enhanced?

We include basic exposure and color adjustments as needed. Full restoration or advanced editing is available as an extra service.

Is there audio on my film reels?

Most 8mm and Super 8 reels are silent. However, if your film has a magnetic sound stripe, we can digitize the audio too.

How are files delivered?

You’ll receive a secure Dropbox link to your digital files. Optional delivery on USB is available as an add-on.

How long does it take?

Film orders typically take 3–4 weeks depending on volume. We’ll keep you updated throughout the process.

What if my reels are damaged or moldy?

For an additional $15 charge we can handle minor damage or mold, and we’ll contact you before proceeding with any severely affected reels.

Do I get my original reels back?

Yes, your original film is safely returned along with your completed digital files.

How do I get started?

Order a custom box kit or purchase by reel through our Film Transfer Service. You can ship your reels or drop them off locally.

Common Scanning Related Questions

What types of photo formats do you digitize?

We scan printed photos (3x3 to 8x10), 35mm slides, and film negatives (35mm and medium format). If you're unsure what you have, feel free to contact us — we’re happy to help you identify them

What resolution do you scan at?

Our standard scans are done at 300 DPI — great for viewing and sharing. For enlargements or archiving, we offer high-resolution scanning up to 2400 DPI or even 4800 DPI for slides and negatives.

Can I mix photos, slides, and negatives in one order?

Absolutely! We handle all image formats. Just separate them by type and label them if possible. Each item will be scanned and delivered digitally in its own organized folder.

Will my photos be cropped or edited?

All images are scanned in full with careful cropping and rotation. We lightly adjust brightness and contrast for clarity. If you’d like advanced editing or restoration, we offer that as an add-on service.

Do you return my original photos and slides?

Yes, every original is safely returned after digitizing. We handle your memories with care from start to finish

How are my digital files delivered?

You’ll receive a secure download link via email. If you prefer, we can also provide your files on a USB drive if you prefer.

What if some of my photos are damaged or stuck together?

We can often carefully separate and scan photos with mild damage. For stuck or fragile items, we’ll contact you before proceeding. We also offer professional photo restoration services if needed.

How should I prepare my photos or slides for shipping?

Group them by format and place in plastic bags or envelopes. Label if you want them scanned in a specific order. For best protection, use our optional prepaid shipping kit, or pack securely in your own box.

Can I choose the order of scanned images?

Yes! Just label stacks or envelopes clearly (e.g., "Scan First," "Family Trip 1995") and we’ll preserve that order when organizing your digital folders.

How do I place an order?

Visit our website, choose a custom box kit or a la carte service, and follow the steps to ship or drop off your media.